SRVFPD dispatch center receives excellence status

Emergency Medical Dispatch Center of Excellence recognition issued by international accreditation organization

The San Ramon Valley Fire Protection District's 9-1-1 Communications Center has again been named an Emergency Medical Dispatch Center of Excellence by a globally recognized nonprofit accreditation organization.

"We are pleased to announce that the Board of Accreditation has voted unanimously to approve San Ramon Valley Fire Protection District for this important recognition," said Carlyn Page, associate director of International Academies of Emergency Dispatch (IAED).

The SRVFPD Communications Center became the eighth center in the world to receive the excellence award in 1996, and the district has maintained accredited status continuously since, according to department spokeswoman Kim French. The most recent re-accreditation occurred this year.

"From talking someone through how to give chest compressions to walking a caller through how to isolate the spine of a fall victim, our dispatchers have provided lifesaving instruction to many residents over the years," said Denise Pangelinan, SRVFPD Communications Center manager. "Our medical dispatching can mean the difference between life and death."

The IAED re-accreditation required completion of a detailed self-study and analysis as well as monthly audits for quality assurance during the previous three years, French said.

"This accomplishment demonstrates to the community and to the world that (the SRVFPD) is compliant with all international practice standards for emergency medical dispatch," she added.

The SRVFPD Communications Center consists of a manager and three dispatchers providing instructions to emergency responders 24 hours a day, French said.

Emergency medical dispatchers, part of standard operating procedures for the SRVFPD since 1993, rely on the Medical Priority Dispatch System (MPDS), the world's most widely used 9-1-1 pre-arrival instruction and dispatch-life-support system, according to French

"With scripted telephone instructions for CPR, airway obstruction relief, hemorrhage control and childbirth assistance, the MPDS has been credited with helping save countless lives," she added.


Like this comment
Posted by BW
a resident of Alamo
on Apr 21, 2014 at 7:16 am

I would like to send a congratulations and thank you to this outstanding professional group. After calling for emergency help with my husband last month , they kept me on the phone with calming information and asking questions. And there were 5 professionals here in 5 minutes who went right to work. Thank you .

Like this comment
Posted by Julia
a resident of Alamo
on Apr 21, 2014 at 11:23 am

Yes I second the motion to congratulate the SRCFPD.

Great job now and in the future.

Julia Pardini from Alamo

Like this comment
Posted by Julia Gulia
a resident of Danville
on Apr 22, 2014 at 1:20 pm

Julia, of course you screwed up with the name SRCFPD. You couldn't congratulate a snail for leaving a grease trail.

Like this comment
Posted by Stevie Wonder
a resident of Danville
on Apr 22, 2014 at 5:49 pm

Hard to see the keys without your reading glasses! C & V are neighbors on the keyboard. Remember your home keys: ASDF JKL;
Who's old enough to have taken typing classes in high school?

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