Are we missing the bus? | March 21, 2008 | Danville Express | |

Danville Express

Cover Story - March 21, 2008

Are we missing the bus?

A look at what it would take to get folks out of their cars

by Meghan Neal

The bus system's caught in a Catch-22. People don't want to ride the bus if they have to wait an hour and walk a mile to catch it, but at the same time the public transit agency can't increase service when it sees only a handful of passengers per ride.

This story contains 1880 words.

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Posted by Hal Bailey, a resident of another community
on Mar 21, 2008 at 8:13 am

Dear Meghan,

Another excellent in-depth story, well-written for ease of understanding. Clearly, the overall issue is market service versus affect of service available from our bus system.

In order to bring a product, including service, to any market, one must ask, "Who asked you to do it?" A product or service has a volume of customers when such product or services delivers what was asked for by prospective customers.

The County Connection has clearly made a mistake by being in the "Bus Business" and not in the "Destination Business." Timely destinations in service to a volume of customers is the product of the County Connection. When such a product is offered, the County Connection will be a volume service to customers of the destination business.

Think about it!


Posted from

Posted by Kate Long, a resident of another community
on Mar 22, 2008 at 8:37 am

Posted by request of the author

Dear neighbors,

I was able to walk from BART Walnut Creek to my home in the North Iron Horse neighborhood faster than the available bus. Early this month, I returned from Oakland on BART and went to the buses line up for further transportation. The appropriate bus had no driver and there was no service representative available to provide scheduled departure times. I walked leasurely through downtown Walnut Creek, along South Main, to the Rudgear trailhead, and then stopped to chat with a neighbor. Some ten minutes later, the bus I would have rode passed by.

Hal is right, County Connection will only succeed if they pursue timely destinations.

North Iron Horse neighborhoods

Posted from Iron Horse neighbors e-exchanges via

Posted by Anonymous, a resident of Danville
on Mar 23, 2008 at 10:11 pm

I would take a bus more often than a few times a year if i didn't need to walk over a mile to get to the nearest bus stop, even if there were 50 minute intervals between buses. They should provide service to El Capitan/Greenbrook. There are a lot more people living in that area than on Camino Ramon. If the service becomes more convenient, I would ride the bus at least twice a week.

Posted by Dennis Downtown, a resident of another community
on Mar 25, 2008 at 3:43 pm

Posted as a request from the author

Dear neighbors,

Does anyone have more information about the feeder/express routing that is used in global transportation. The CDSI references were great but I want to see if we can apply it to the Iron Horse corridor.

Please help,

Dennis, Downtown in Alamo
Iron Horse neighbors

Posted by Hal Bailey, a resident of another community
on Mar 25, 2008 at 3:48 pm

For your review and reference:

Web Link

This study provides concepts of Bus Rapid Transit Systems.


Posted by Darrell Valente, a resident of San Ramon
on Mar 28, 2008 at 8:22 am

Thank you Iron Horse neighbors!

All the research references recently circulated shows there are immediate answers for bus rapid transit systems in our Iron Horse corridor and local feeder systems to really allow ease of commute. Most importantly, all can be done within budget with better use of personnel and equipment.

Thanks for the rest of the story,

Darrell, San Ramon Iron Horse neighbor

Posted with permission of the author via