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PG&E inspecting gas meters in Alamo, Danville

Workers may be on/near property, will present ID upon request, company says

Residents in Alamo and Danville may see PG&E workers or contractors on local streets conducting routine gas meter inspections during the next two months as part of the utility company's efforts to confirm the safety and reliability of its system, PG&E officials announced.

The inspections, which will not affect customers' gas service, began last week and will run into late October, barring unforeseen delays such as inclement weather, according to PG&E officials.

The gas meter checks will take place Mondays through Fridays from 7 a.m. to 6 p.m. In addition to Alamo and Danville, they are scheduled to occur in Concord, Lafayette, Moraga, Martinez, Orinda, Pacheco, Pleasant Hill and Walnut Creek.

Workers employed by PG&E or contractor Underground Construction will conduct the inspections, on foot with a mobile tablet. They will wear a hard hat, safety vest and carry photo identification, which they will present upon customer request, PG&E officials said.

If someone claiming to be a PG&E employee or contractor presents their identification but residents still feel uncomfortable, officials advise residents to call PG&E's customer service line at 800-743-5000 to verify the appointment or presence in the community.

The company said its employees and contractors would not enter homes during the inspections, but they may stand on or near properties while accessing the gas meters. If the meter cannot be reached, PG&E said it would schedule a visit for a future inspection.

Customers who have provided a current phone number to PG&E will receive a call prior to inspections, according to company officials.

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Comments

Like this comment
Posted by MeeKayTee
a resident of Blackhawk
on Aug 30, 2016 at 8:15 am

MeeKayTee is a registered user.

I did not get a call from PG & E and the inspector just turned up on my driveway. We are a gated community so assumed he had the gate code, but thought this was strange. He said I should have been informed, but was not. As meter is outside did not really bother me, but wish I had been notified. I am sure PG & E has my phone number and definitely has my email.


Like this comment
Posted by Katherine Morehouse
a resident of Alamo
on Aug 30, 2016 at 9:15 am

My husband called the customer service number to find out what their schedule was for our street. The service rep knew nothing about when they were coming. Posting the customer service number does not provide many answers for customers.


Like this comment
Posted by N Marr
a resident of Danville
on Aug 30, 2016 at 10:01 am

I also live in a gated community and I encountered an employee from PG&E at my meter, however it was at least 4-5 weeks ago. The gentleman was not wearing a hard hat or vest and I did not receive a call from PG&E. He said he was checking my meter and that he was going to paint it. He then told me not to use my gas because he had found a leak in my meter that he was going to fix. At the end of the visit he came to my door and gave me a receipt that explained what he had done. What worries me is that the article said PG&E will start this process this week, but this man was here weeks ago.


Like this comment
Posted by Alamo resident
a resident of Alamo
on Aug 31, 2016 at 2:13 pm

There is writing in front of my home that indicates work to be done perhaps, but PGE customer service knows nothing abou it.


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