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'We fell short' -- PG&E officials seek to explain recent Danville power outages to council, residents

Original post made on Sep 7, 2023

The Danville community squared off with PG&E officials at the latest Town Council meeting, following months of power outages and outcry from Danville residents and officials, including a formal letter from Town Manager Joe Calabrigo...

Read the full story here Web Link posted Thursday, September 7, 2023, 5:47 AM

Comments (9)

Posted by D
a resident of Danville
on Sep 7, 2023 at 6:31 am

D is a registered user.

Not one of our town council members, who allegedly are suppose to represent our interests, has suggested any concrete measures that would hold PG & E responsible for their malfeasance. How come none of our town council members have pushed for an agreement from PG & E that each household or business that loses their power more than once per month would get an automatic rebate of $100 on their next month's PG & E bill?

Perhaps it is time for us to elect new town council members who actually will do their job and represent our interests and hold PG & E responsible.

Posted by H
a resident of San Ramon Valley High School
on Sep 7, 2023 at 6:53 am

H is a registered user.

Newell Arnerich is a clown that wants to perform. Actual results don't mater to him.

Posted by Paul Clark
a resident of Danville
on Sep 7, 2023 at 8:55 am

Paul Clark is a registered user.

This revelation is nonsense:

"In 2021 we began implementing new, more sensitive safety settings to address the extreme drought conditions and decrease wildfire risk we were seeing throughout our service area," Yoell said. "These are the enhanced powerline safety settings, or EPSS, which you've heard a lot about.
The EPSS, in addition to public safety power shutoffs (PSPS), have been effective at preventing wildfires, Yoell said, but the safety measures have come at the expense of reliability for many Danville customers, Yoell said.
During a PSPS, Yoell noted that customers miles outside of the hazardous conditions they're meant to mitigate can be impacted, with the recent outages in Danville being a stark example."

If the power outages were caused by "inappropriate safety settings" and not equipment failures, It would seem to me that turning the power back on would not take hours or days, but a matter of minutes. I am sorry I was unable to attend last night's "meeting," but from the article above and the other responses, it appears that PG&E took the Town Council for a "ride." As they say, "you get what you vote for," and when you look at the composition of the "Town Council" you realize that most of them have been "on the job" since Danville chose to be incorporated. I doubt that anything of substance will come from this meeting. It's just a way for the Council and PG&E to "stroke" the residents, because it takes money to fix problems, and at this point in time PG&E doesn't have much to spend.

Posted by Lloyd
a resident of Danville
on Sep 7, 2023 at 7:10 pm

Lloyd is a registered user.

Not only did PG&E fall short but so did this article.
I would encourage all of you to listen to the Sept. 5th Town Council meeting.
A big Thank You' to Councilmember Renee Morgan for asking the hard questions and demanding answers! Thank you for stepping up for your constituents.

Posted by Paul Clark
a resident of Danville
on Sep 19, 2023 at 9:10 am

Paul Clark is a registered user.

Well Folks,

It didn't take long! PG&E "Fell Short" again last night for 4,000 of us who live on the east side of I 680 in Danville. Power failed at about 9 p.m., and was "restored" about an hour ago (8 a.m). First their automated system said restoration would be no later that 12:15 a.m. This morning they said that they had somehow "reduced" the number of affected customers to about 400. When I called to talk to "a real person," she could not explain how a single outage could be reduced by 90% because the outage was caused, or so she said, by "downed power lines." Again our trusty Honda Generator kept us "from being in the dark." I think the Danville Town Council needs to "invite" PG&E back, and this time ask hard questions about the condition of their outside plant. From my reading of the last proceedings, it appears that PG&E brought their publicist, and not their corporate execs and their engineers, so what the Council was treated to was a bunch of BS! PG&E has become a failed public utility.

Posted by Corkyjon
a resident of Danville
on Sep 19, 2023 at 10:52 am

Corkyjon is a registered user.

I live on a forested road 1/2 mile from flat Danville. One night, during a power failure, a PG&E truck was parked in front of my house while the worker checked a pole. He said there are sensors on every pole and if a voltage is slightly off, the system goes down and every pole has to be checked. After checking all poles the power is turned on and if a sensor voltage is still wrong the system goes down again.

Since PG&E is liable for the fires they cause, they err on the side of caution and would rather inconvenience us than have any risk of causing a fire. I don't know of any solution.

Posted by vijaya
a resident of Danville
on Sep 21, 2023 at 3:53 pm

vijaya is a registered user.

I submitted my post. Do not see here

Posted by vijaya
a resident of Danville
on Sep 21, 2023 at 4:01 pm

vijaya is a registered user.

My earlier comment was that Because of shut down, my electric bill has tripled. I was away and when the power came back, triggered all lights. so they are burning for 24/7. I am 82 years old and attending to some medical issues. So I could not return immediately to take care of this issue. No one has a key to the house to enter. Called PG&E and no help. Plan to return as soon as I hear the results of my MRi of 9/19/23 and cleared to travel. In the meantime, the bill is shooting up. I like the suggestion by another writer for some refund. Did not expect to get sick and did not expect power outage. Don't know who to contact at PG&E. If anyone has any suggestion, please contact me. Thanks.

Posted by Paul Clark
a resident of Danville
on Sep 21, 2023 at 4:48 pm

Paul Clark is a registered user.

To vijaya

I am a little further out on the back side of 80 than you are. In looking into how to contact PG&E it looks as though "they have a short arm when it comes to reaching for the check."
Go to:Web Link and there are a gaggle of ways to contact them for stuff that's important to them, but their customers, not so much. They appear to operate like the cable TV companies (your call is important to us so we will keep you on hold for 30 minutes or more because our "service desk in the Philippines" is currently having exceptionally high call volume"), so start calling their numbers. If they don't respond, call the CA Public Utilities Commission, or Danville Town Hall and see if they have a way to "break through." Public Utilities today don't want to help you, they just want you to pay your bill on time and not bother them.
As an aside, I met with local friends for coffee yesterday and ALL OF THEM are POed at both PG&E AND The Danville Town Council over the recent "Holding PG&E's Feet to the Fire Meeting." Gist of it was that the Danville Town Council got played.

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